Orders can be paid for using Apple Bonus Funds or a credit card. Orders must be paid for using a single funding source. Credit cards accepted by the eStore include Visa, MasterCard, Discover, and American Express. Charges will appear as Staples Promotional Products on the credit card statement.

Promo codes can be entered at checkout. The offer will be applied to your purchase. Promotional codes may have certain limitations and criteria for use.

Past orders can be viewed in the Account page, under the Order History section. Select the specific order to view details. The page may be printed as a receipt.

Apple Bonus Funds can be viewed at the top right of the page. Available funds will be shown in a blue bubble when logged in. Apple Bonus Funds can also be viewed on the Account page under Your Balances.

Orders will be processed shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the selected shipping method. Orders shipping to locations outside of the US may require additional transit time to reach the order destination.

After shipment, a tracking number will be included on the final receipt, where available. Tracking numbers are also available in the Order History.

Contact Staples Customer Service for assistance with any changes to your order, or shipment method.

Contact Staples Customer Service for assistance with your order.

Yes. To do so, call or email when placing your order to specify multiple shipping addresses - (800)369-3740. Send emails to AppleASP@staples.com.

Yes. Some items may not be available for shipment to Canada or European countries. For questions about restrictions and availability to all other countries outside of the US, please e–mail the Staples Customer Service Department a AppleASP@staples.com or call our international customer assistance number (800)369-3740.

If you use a credit card to purchase items, all customs, duties and value-added taxes are the recipient’s responsibility and are due at time of delivery. These charges are in addition to the purchase. If you make a purchase with Apple Bonus Funds and select International Shipping for Apple Bonus Funds Purchases, you are not responsible for customs, duties and VAT. Please advise the delivery service that duties, freight and taxes have been paid and contact Staples Customer Service if you need assistance. Please refer to the OP2326 FAQ for more information.

Yes. Orders can be placed by phone during normal business hours.

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The email will contain the expected delivery date, your shipping address, your order number, and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, contact Staples Customer Service.

You can access past orders and invoices from the Account Page page – once you’ve entered your valid customer information, click to access the Order History page.

If an item arrives damaged or defective, contact Staples Customer Service. The Staples Customer Service team will help determine if a return, refund or replacement is needed.

Returns are accepted within 90 days of receipt for a refund or an exchange. Certain items may not be eligible for return due to shipping restrictions. Please contact Staples Customer Service for more information.
All International sales are final, except for defects in product or workmanship. International returns require a return authorization number. International customers are asked to email the Staples Customer Service department at AppleASP@staples.com for a return number.

To return an item, first contact Customer Service. Then, fill out the Return Form and carefully repack the merchandise with the form in the original carton. Returns must be completed within 90 days of receipt.
All International sales are final, except for defects in product or workmanship. International returns require a return authorization number. International customers are asked to email the Customer Service department at AppleASP@staples.com for a return number.

Contact Staples Customer Service for details about refund timelines.

Contact Staples Customer Service for assistance with tracking your return

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.